Privacy Policy

Scope

In this privacy policy ‘we’, ‘us’, and ‘our’ refers to the Ministry of Tourism, Government of India. Please read the Privacy Policy carefully as they apply to your use of (a) the internet site www.incredibleindia.org or any other Ministry of Tourism, Government of India owned and operated internet site, including but not limited to tourism.gov.in (the Site(s)) and any microsites contained therein; and/or (b) our mobile application (our “Mobile App”, collectively with our Website our “Platform(s)”), whether as a guest or a registered user. Use of our Platform(s) includes accessing, browsing or registering to use our Platform(s). Your continued use of this Platform provides your unconditional consent to us collecting, storing, using, and disclosing your personal information in the manner set out below. This privacy policy is subject to, and must be read in conjunction with, our Terms of Use. This Policy applies to all external parties, namely, visitors to Ministry of Tourism, Government of India websites and social media pages, subscribers to Ministry of Tourism, Government of India briefings and marketing materials, and any other individual whose personal information may be collected, stored and used by Ministry of Tourism, Government of India or its offices. This Policy also applies to Ministry of Tourism, Government of India's management of personal information across all of its offices (in India and internationally). We have provided this Privacy Policy to help you, the user, understand how we collect, use and protect your information when you visit and use any of Ministry of Tourism, Government of India’s websites, mobile applications, microsites, social media platforms, tools, and any other technological platforms in whatever form (the "Platform(s)"), and how that information will be treated. Please read the following carefully to understand our views and practices regarding your information and how we will treat it. If you are not familiar with certain terms, please familiarize yourself with such in the key terms section of this policy.

Policy

Ministry of Tourism, Government of India understands that the right of individuals to their privacy is important, and demonstrates this by respecting the privacy of the users at all times.

How Ministry of Tourism, Government of India collects personal information

Ministry of Tourism, Government of India collects personal information lawfully and by fair means, where it is reasonably necessary for Ministry of Tourism functions. It is Ministry of Tourism, Government of India’s usual practice to collect personal information directly from you when you deal with Ministry of Tourism, Government of India by phone, letter, email, face-to-face or online, including when you:

  • Make an enquiry with Ministry of Tourism, Government of India;
    Register an account on a Platform of Ministry of Tourism, Government of India;
  • Subscribe to a newsletter or register to receive brochures (e.g. through a Ministry of Tourism, Government of India Platform);
  • Apply to attend or exhibit at a Ministry of Tourism, Government of India event;
  • Enter a promotion or competition, including at a Ministry of Tourism, Government of India event or through a Ministry of Tourism, Government of India websites;
  • Have business dealings with Ministry of Tourism, Government of India (whether as job applicant, as an employee of one of Ministry of Tourism, Government of India’s external service providers, if you work for a government agency Ministry of Tourism, Government of India deals with, in the context of a transaction, or if you volunteer personal information to Ministry of Tourism, Government of India).


Where it is possible, you may choose to remain anonymous when dealing with Ministry of Tourism, Government of India.

Personal information that Ministry of Tourism, Government of India collects

The types of personal information that Ministry of Tourism, Government of India collects will depend on the nature of your dealings with its products and services and may include your name, contact details, photographic information, your views and opinions about Ministry of Tourism, Government of India services, travel information. In particular:

  • If you are a travel agent who registers on a Ministry of Tourism, Government of India website, your name, gender, date of birth, job title, email address and business contact details will be collected.
  • If you are a traveller or tourist who registers to receive e-newsletters from Ministry of Tourism, Government of India or registers to create an account on the Ministry of Tourism, Government of India website to customise your web experience, your name, address, email address, age group and information about what type of holiday you are looking for will be collected. This is so Ministry of Tourism, Government of India can provide you with material likely to be of interest to you.
  • If you deal with Ministry of Tourism, Government of India in the course of business, Ministry of Tourism, Government of India will generally collect only your business contact details (so Ministry of Tourism, Government of India can communicate with you for normal business purposes). 
  • Ministry of Tourism, Government of India also collects personal information about its employees and contractors (personnel records).
  • If you make a complaint, Ministry of Tourism, Government of India will generally collect your name, address or email address and details about the complaint.


How Ministry of Tourism, Government of India uses and discloses personal information

Ministry of Tourism, Government of India will only use and disclose personal information for the purpose for which it was collected. For example, if you register on a Ministry of Tourism, Government of India website to receive information about travelling to India, Ministry of Tourism, Government of India will use your name and email address to send you this information. Other examples include use or disclosure for the purpose of:

  • Providing you with the publications or services you have requested;
  • Marketing communications;
  • Complaint handling;
  • Research and forecasting; and,
  • Performing specific statutory or administrative functions.


Examples of third parties that Ministry of Tourism, Government of India may disclose your personal information to include state tourism authorities in the course of conducting trade events, external service providers such as IT consultants, professional advisers, publishing houses and marketing/advertising agencies, or business partners with whom Ministry of Tourism, Government of India has a formal contractual relationship with.

Ministry of Tourism, Government of India will not use or disclose personal information for a purpose other than that for which it was collected unless:

  • Your consent is obtained;
  • Ministry of Tourism, Government of India is required to, or authorised by an Indian law or a court or tribunal order; or,


Ministry of Tourism, Government of India may also use or disclose your personal information for a secondary purpose related to, or directly related to, the purpose of collection where you would reasonably expect that your information would be used for this other purpose. These secondary purposes may include activities such as public education or quality assurance.

At or before the time Ministry of Tourism, Government of India collects your personal information (or as soon as practical afterwards), Ministry of Tourism, Government of India will take such steps that are reasonable in the circumstances to provide you with a collection notice containing the information, among other things, the purpose of collection.

Disclosure of personal information overseas

It is possible that Ministry of Tourism, Government of India will disclose your personal information overseas as part of its marketing functions. Countries in which recipients are likely to be located include those where Ministry of Tourism, Government of India has regional offices located including the USA, UK, China, Japan, Singapore, Germany, Dubai, and Russia.

Ministry of Tourism, Government of India does not disclose your personal information to any overseas recipient unless one of the following applies:

  • The recipient is subject to a law or binding scheme substantially similar to the Indian rules and regulations, including mechanisms for enforcement.
  • You have consented to the disclosure after being informed that Ministry of Tourism, Government of India will not be taking reasonable steps to ensure that the overseas recipient does not breach any privacy laws as per Indian laws.
  • It is required or authorised by law. 
  • It is required or authorised by an international agreement relating to information sharing to which India is a party.
  • It is reasonably necessary for an enforcement related activity conducted by, or on behalf of, an enforcement body and the recipient performs similar functions.


Security of personal information

Ministry of Tourism, Government of India takes security of personal information seriously and has implemented a range of electronic measures to protect your personal information from unauthorised access, use, modification, disclosure or misuse including the implementation of firewalls.

Electronic records of personal information collected by Ministry of Tourism, Government of India are stored in databases that are hosted on servers in India. Ministry of Tourism, Government of India’s IT systems are protected by appropriate IT security measures.

Ministry of Tourism, Government of India also requires its staff to ensure that paper records containing personal information are stored securely. Ministry of Tourism, Government of India’s employees are bound by confidentiality obligations as part of their employment, and this extends to ensuring that personal information collected by Ministry of Tourism, Government of India is kept confidential.

Online privacy issues

If you use Ministry of Tourism, Government of India’s Platform(s) including websites (including Incredibleindia.org, tourism.gov.in) and/or app, information is recorded about your visit for web and/or app personalisation, research and statistical and reporting purposes as well as to allow Ministry of Tourism, Government of India to improve its websites, products and services.

Ministry of Tourism, Government of India also uses cookies and session tools to improve your experience when visiting its sites. The information collected may include your IP address, the referring site and the pages visited on Ministry of Tourism, Government of India’s site. IP addresses are logged to track a user's session while the user remains anonymous. Ministry of Tourism, Government of India analyses this data for certain trends and statistics, such as which parts of Ministry of Tourism, Government of India websites users are visiting and how long they spend there. Ministry of Tourism, Government of India does not link your IP addresses to anything that identifies you.

In general, you can visit Ministry of Tourism, Government of India’s Platform(s) without telling Ministry of Tourism, Government of India who you are or revealing any personal information about yourself. However, there are times when Ministry of Tourism, Government of India may need to collect your personal information. For instance, if you register to receive Ministry of Tourism, Government of India publications or to attend an event, Ministry of Tourism, Government of India will need to collect some personal information from you for this purpose. In this case, Ministry of Tourism, Government of India will provide notice and seek your permission to send you further electronic communications, and for your personal information to be stored in its databases. If at any time after submitting your personal information to Ministry of Tourism, Government of India you would no longer like to receive information, simply follow the "unsubscribe" directions at the end of any email communications you receive, or contact Ministry of Tourism, Government of India using the contact details listed at the end of this Policy.

No attempt will be made by Ministry of Tourism, Government of India to identify
website users or their browsing activities except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Ministry of Tourism, Government of India.

Where you use Ministry of Tourism, Government of India’s social media pages (such as Facebook or Instagram or Twitter) Ministry of Tourism, Government of India will not collect any personal information about you without your consent.

Cookies

Some Ministry of Tourism, Government of India webpages use cookies which are small files that may be placed on your hard disk for recordkeeping purposes. A cookie helps Ministry of Tourism, Government of India remember who you are and can make your subsequent visits to the webpage simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some webpages may not display properly or you may not be permitted to access certain information. No personal information is stored within Ministry of Tourism, Government of India’s cookies. Cookies are important for Ministry of Tourism, Government of India websites and are used to provide the best possible online experience. By continuing to use this site you are consenting to their use.

Online security

Ministry of Tourism, Government of India strives to ensure the security, integrity and privacy of personal information submitted to its websites, and periodically updates its security measures in light of current technologies. You need to be aware of inherent risks associated with the transmission of information via the Internet. Ministry of Tourism, Government of India cannot guarantee or warrant the security of any personal information you submit to its websites. If you have concerns in this regard, Ministry of Tourism, Government of India has other ways of obtaining and providing information. Postal services, phone and fax facilities are available.

Ministry of Tourism, Government of India websites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Visitors to those websites should refer to their separate privacy policies and practices, e.g. and Adobe packages.

Complaints

If you wish to complain about how Ministry of Tourism, Government of India manages personal information, you should submit a written complaint by post or email to adit-tour@nic.in, using the contact details set out in this policy. Ministry of Tourism, Government of India will endeavour to respond to your complaint within 30 days.

If you are not satisfied with Ministry of Tourism, Government of India’s response, you may make a written complaint to the Deputy Director General (IT), The Ministry of Tourism, Government of India.

Contact information

If you have any questions about this Policy or if you wish to make a complaint, contact the Deputy Director General (IT) of the Ministry of Tourism, Government of India using the following contact details:

  • By email adit-tour@nic.in
  • By post Ministry of Tourism, Transport Bhavan, 1, Sansad Marg, New Delhi, India, Pin - 110001
  • By phone +91 011-23311237


Ministry of Tourism, Government of India periodically reviews this Policy and reserves the right at its discretion to modify or remove portions at any time. Any amendments will be notified by posting an updated version on its website.

Approved by the DDG (IT), May 2018